Help Center
Questions before you order?
Answers about made-to-order products, custom prints, shipping, returns, and product care.
When will my order ship?
Items are made to order. Standard processing is 1–2 weeks before dispatch. Large orders, custom colors, or custom designs may need more time; we’ll contact you if timing changes. Delivery after dispatch varies by carrier and location. See our Shipping & Returns policy.
Do you offer custom orders?
Yes. We can quote custom prints from an existing file, a small modification, or an idea/sketch. Custom orders receive a free quote before production and are final sale once approved.
Can I return or exchange an item?
We do not accept returns for change of mind or size or color preference. If an item is damaged, defective, incorrect, or missing parts, contact us within 7 days of delivery. Photos are helpful, but optional for general issues. Custom orders are final sale, but we will assist with repair or replacement if one arrives damaged or incorrect. See our Shipping & Returns policy.
Products and printing
What to expect from 3D printed items.
Why does my item look slightly different from photos?
3D printed parts are made layer by layer, so minor layer lines, small surface marks, or slight color variation between filament batches can happen. Those are normal characteristics of the process.
Do you inspect items before shipping?
Yes. Every item is checked before it ships. We look for print quality, fit, function, and obvious defects before packing the order.
Are your items safe for children?
Some products may contain small parts and are not intended for unsupervised use by children. Please use all items responsibly and as intended.
Do you sell digital files?
Each listing states what is included. A physical product does not automatically include an STL file. Digital downloads are non-refundable once delivered.
Shipping and order changes
Timing, shipping, and support.
What if my item arrives damaged?
Contact us within 7 days of delivery with photos of the shipping box, packing materials, and damaged item. We’ll work with you on a repair, replacement, or refund when appropriate.
Do you ship outside the United States?
We primarily ship within the United States. If you are outside the U.S., contact us before ordering and we can check what options may be available.
Can I change or cancel my order?
Orders can only be changed or canceled before production begins. Once printing has started, changes may not be possible.
Still need help?
Send us a message.
If you do not see your question here, reach out. PrintForge is a small business and we do our best to respond as quickly as possible.